Regulamin hurtowni B2B

1. Seller and scope

The wholesale platform is operated by Simili Juratex, Kobyłczyce 95a, Tax ID: 9490017974, e-mail: simili@simili.pl, phone: 609 442 661, hereinafter “Simili”. The platform is intended for businesses purchasing goods in connection with their professional activity.

Electronic services include business account registration and maintenance, access to the wholesale catalogue and prices, placing orders and access to sales documents.

2. Account registration and approval

1. The customer provides true and current company, tax and contact details.
2. Access to wholesale prices and ordering is granted after verification and approval by Simili.
3. Simili may request additional information needed to verify the business or refuse access where the data cannot be verified.
4. The customer must protect their login credentials and promptly report unauthorised account use.
5. An account closure request may be sent to simili@simili.pl.

3. Products, prices and contract formation

1. Prices are wholesale net prices. VAT and delivery costs are added where applicable.
2. Product photographs and descriptions present the goods as accurately as possible; slight colour differences may result from screen settings.
3. Adding products to the basket and submitting an order constitutes an offer to purchase. The sales contract is concluded when Simili confirms acceptance of the order after verifying stock and order details.
4. If an ordered variant is unavailable, Simili will contact the customer to agree a substitute, partial fulfilment, later date or cancellation of the unavailable item.

4. Order conditions

1. The minimum order value is PLN 300 net.
2. Orders may be placed only from an approved business account.
3. The customer must verify quantities, variants, delivery address and contact details before submitting the order.

5. Payment and delivery

• Courier after bank transfer: PLN 20.
• Cash on delivery courier: PLN 40.
• Domestic courier delivery is free from PLN 700 net.
• Personal collection is free; the collection location is arranged by phone. Cash payment is available only for personal collection.
• Shipping outside Poland and its cost are arranged individually. Cash on delivery is not available for international shipping.

Available payment methods are bank transfer, cash on delivery for domestic courier shipments and cash for personal collection.

6. Fulfilment time

The standard fulfilment time is up to 7 business days from Simili's acceptance of the order. For prepaid orders, if payment is credited later, the period runs from the date the funds are credited. Business days are Monday to Friday excluding Polish public holidays. Simili will notify the customer if availability, production or an individually arranged international shipment requires a different date.

7. Receipt and complaints

1. The customer should inspect the shipment upon receipt. Visible transport damage or shortage should be recorded with the carrier where possible and reported to Simili without undue delay.
2. Complaints may be sent to simili@simili.pl with the order number, description of the issue and photographs where helpful.
3. Returns of non-defective goods require prior individual agreement with Simili. This does not limit any rights that cannot lawfully be excluded.

8. Sales documents

Invoices and other sales documents may be provided in electronic form in the “Sales documents” section of the customer account. Only the customer assigned to the relevant order may download them.

9. Technical requirements and prohibited content

Use of the platform requires internet access, a current web browser, an active e-mail address and cookies necessary for account, basket and checkout operation. Customers may not submit unlawful content or take actions that disrupt the platform or compromise its security.

10. Personal data

Personal data is processed to register and verify accounts, fulfil orders, handle payments, deliveries, complaints and legal obligations. The customer must provide only data they are authorised to provide and keep it current.

11. Final provisions

Polish law applies. Simili may update these terms for important legal, organisational or technical reasons; registered customers will be informed of material changes. Orders accepted before a change are governed by the version in force when the order was submitted. Matters not covered by these terms are governed by applicable law.